Location
Situated on the coast of the Yucatan peninsula, the hotel is located by one of the world's most picturesque beaches, close to the beautiful white sandy beaches of the Caribbean Sea in the hotel zone, and 10 minutes from the sea and Plaza Kukulkan. Various shopping venues are located about 1 km from the hotel and nightspots are some 25 minutes away by public transport. The bus station is approximately 30 minutes’ drive from the establishment.
Facilities
495 suites are located on 18 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry, a page service and a hotel shuttle bus. Bicycles can be kept in the bicycle storage area. Complimentary newspapers are available.
Rooms
Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. Rooms have a double bed or a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. For guests' convenience, units include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. Other features include a direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge). Guests can take advantage of the nightly turndown service. Little extras include slippers, daily paper and pillow menu. The bathrooms have a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has family rooms, non-smoking rooms and smoking rooms.
Sports/Entertainment
The outdoor area features 4 pools. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Sun loungers and parasols on the terrace invite guests to relax and unwind. A variety of activities such as beach volleyball, volleyball and fishing or, for a fee, golf, are offered at the resort. With sailing, catamaraning, snorkelling, diving and aquafit available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, badminton, billiards, darts and yoga. There is a wellness area with a spa, a sauna, a beauty salon, massage treatments, hydrotherapy treatments and anti-ageing treatments. Subject to charge: a steam bath. Leisure facilities include an entertainment programme, live music, a dance club and a nightclub.
Meals
Dining facilities include a dining room, a breakfast room, a café, a bar and a pub. Guests can enjoy the culinary delights of 6 air-conditioned, non-smoking restaurants with separate areas for smokers. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include bed and breakfast, full board and all-inclusive. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. A generous breakfast buffet guarantees a great start to the day. At lunch, guests can choose between a buffet, à la carte and a set menu. Dinner options include à la carte and a set menu. Diet meals and vegetarian dishes can be prepared on request. The complex also offers special catering options. The show cooking is a particularly special attraction.
Payment
All major credit cards, including American Express, VISA and MasterCard, are accepted for payment.
Shops
Hairdresser
Bar(s)
Pub(s)
Nightclub
Games room
Restaurant(s)
Restaurant(s) with air conditioning
Restaurant(s) with non-smoking area
Conference Room
Internet access
WLAN access
Room Service
Laundry Service
Medical Assistance
Bicycle Cellar
Car Park
Garage
Playground
Restaurant(s) with smoking area
Laundry Facilities
Pets
Disability-friendly
Air conditioning
Hotel Safe
Currency Exchange
Cloakroom
Lifts
Café