Location
This hotel is situated at the heart of the hotel zone, with a view of the Caribbean and the white sandy beaches. Guests will reach restaurants and links to the public transport network in about 200 m. Isla Mujeres is within 40 minutes by public transport and Playa del Carmen can be reached by car in approximately 45 minutes. Xcaret is 1 hour away and the tourist centre of Tulum is around 1.5 hours from the hotel. Guests will find Cancún international airport around 20 km away.
Facilities
In addition to 340 villas/houses, this spacious property includes a residential complex with a lifts,made up of a 7-storey main building and several auxiliary buildings. Awaiting guests are 680 rooms. Multilingual staff at the 24-hour reception desk are happy to answer any questions. A cloakroom, baggage storage service, safe and currency exchange service are available. Wireless internet access in public areas (no extra charge) allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. A number of shops, including a supermarket, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the car park. Other services include a babysitting service (for a fee), a childcare service, medical assistance, room service, a laundry service, a hairdresser, a coin-operated laundry, a page service and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area.
Rooms
Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Rooms include a double bed. Children's beds can be requested for younger guests. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, a DVD player and WiFi (no extra charge) are provided as well. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has 340 non-smoking rooms.
Sports/Entertainment
Guests can strike that perfect balance between exercise and relaxation in one of the 2 freshwater pools, which are outdoors and in part heated. There is a special swimming area for little ones as well. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, tennis, beach volleyball and golf. With jet skiing, canoeing, sailing, catamaraning, kayaking, snorkelling, diving and aquafit available, fans of water sports will have plenty to choose from. Sport and leisure facilities at the hotel include a gym, table tennis and billiards. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments and a solarium. Guests of all ages have the opportunity to enjoy a fun entertainment programme.
Meals
Dining facilities include a dining room, a café, a bar and a pub. Guests can enjoy the culinary delights of 2 air-conditioned, non-smoking restaurants with separate areas for smokers. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive can be booked. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. The hotel also offers snacks.
Payment
The hotel accepts the following credit cards: VISA and MasterCard.
Café
Small supermarket
Shops
Hairdresser
Bar(s)
Pub(s)
Games room
Restaurant(s)
Restaurant(s) with air conditioning
Restaurant(s) with non-smoking area
Conference Room
Internet access
WLAN access
Room Service
Laundry Service
Medical Assistance
Bicycle Hire
Car Park
Kids Club
Playground
Restaurant(s) with smoking area
Laundry Facilities
Air conditioning
24-hour reception
Hotel Safe
Currency Exchange
Cloakroom
Lifts